Refund Policy

Last Updated: March 15, 2024

At Fluid Junction, we strive to provide exceptional makeup services and customer satisfaction. We understand that circumstances may arise requiring cancellation or modification of your booking, or that you may occasionally be dissatisfied with a service. This Refund Policy outlines the conditions under which we offer refunds and explains our cancellation procedures.

1. Refund Policy for Services

1.1 Satisfaction Guarantee

We take pride in our work and want you to be completely satisfied with our services. If you are not entirely satisfied with the makeup service you received, please inform us immediately during or at the end of your appointment so that we can address your concerns on the spot.

If adjustments cannot be made to your satisfaction at the time of service, we will consider refund requests on a case-by-case basis, subject to the following conditions:

• Your dissatisfaction must be based on reasonable grounds related to the quality of the service provided.
• You must notify us of your dissatisfaction within 24 hours of receiving the service.
• You must provide clear details about why you were dissatisfied and, where possible, photographic evidence.

1.2 Types of Refunds

Depending on the circumstances, we may offer:

• Full Refund: In cases where we were unable to deliver the service as promised due to circumstances within our control.
• Partial Refund: In cases where the service was delivered but did not fully meet expectations or specifications.
• Service Credit: In some cases, we may offer credit toward future services rather than a monetary refund.
• Remedial Service: We may offer to redo the service to address specific concerns.

2. Cancellation Policy

2.1 Client Cancellations

We understand that plans can change. Our cancellation policy is as follows:

• More than 48 hours' notice: Full refund of any deposit paid.
• 24-48 hours' notice: 50% refund of deposit or option to reschedule once without penalty, subject to availability.
• Less than 24 hours' notice: No refund of deposit, except in genuine emergencies (which will be considered on a case-by-case basis).
• No-shows: Full payment will be charged, and any deposit will be forfeited.

2.2 Special Events and Group Bookings

For weddings, large group bookings, and special events, a different cancellation policy applies:

• Cancellation more than 30 days before the event: Full refund of deposit minus a £50 administrative fee.
• Cancellation 14-30 days before the event: 50% refund of deposit.
• Cancellation less than 14 days before the event: No refund of deposit.
• Reduction in services or participants: For reductions in services or number of participants less than 14 days before the event, no refund will be provided for the canceled services.

2.3 Fluid Junction Cancellations

In the rare event that we need to cancel your appointment due to unforeseen circumstances such as artist illness, emergency, or other circumstances beyond our control:

• We will make every effort to notify you as soon as possible.
• We will offer to reschedule your appointment at a convenient time.
• If rescheduling is not possible, a full refund will be provided for any deposit or payment made.
• For special events like weddings, we maintain a network of qualified makeup artists who can step in if your assigned artist becomes unavailable.

3. Refund Processing

3.1 Refund Timeframes

Once a refund has been approved:

• Credit/debit card refunds typically process within 5-10 business days, depending on your card issuer.
• Bank transfers may take 3-5 business days to reflect in your account.
• Cash refunds will be processed immediately if in person, or by bank transfer if not.

3.2 Refund Method

Refunds will be issued using the same method of payment that was used for the original purchase:

• Credit/debit card payments will be refunded to the same card.
• Bank transfers will be refunded to the originating account.
• Cash payments will be refunded in cash if in person, or by bank transfer if requested.

4. How to Request a Refund

To request a refund or report dissatisfaction with our services:

1. Contact us via email at [email protected] with the subject line "Refund Request" or call us at +445525451416.
2. Provide your full name, date of service, details of the service received, and the reason for your refund request.
3. Include any relevant information or evidence that supports your request.
4. Allow up to 3 business days for us to review your request and respond.

5. Exceptions to the Refund Policy

Please note that refunds will not be considered in the following circumstances:

• Dissatisfaction due to a difference in personal preference or style, rather than quality of service, if the makeup was applied as agreed during consultation.
• Requests made more than 24 hours after the service was provided (except in exceptional circumstances).
• Dissatisfaction resulting from incorrect or incomplete information provided by the client (such as not disclosing allergies or specific skin conditions).
• Clients arriving late, resulting in abbreviated service time (we will do our best to accommodate late arrivals, but the service may need to be shortened accordingly).
• Instances where the client has approved the makeup look during or at the end of the appointment.

6. Special Considerations for Bridal Services

For bridal makeup services, we strongly recommend:

• Booking a trial session before your wedding day to ensure you are happy with the proposed look.
• Communicating clearly any adjustments you would like between the trial and wedding day.
• If you are dissatisfied with your trial, please let us know immediately so we can address your concerns before your wedding day.

Trial fees are non-refundable as they cover the artist's time and products used, but we will make every effort to adjust the look to your satisfaction either during the trial or on your wedding day.

7. Extenuating Circumstances

We recognize that exceptional circumstances beyond your control may arise. In cases of serious illness, bereavement, or other major emergencies, please contact us as soon as possible, and we will work with you to find a reasonable solution, which may include rescheduling or refunding your deposit even if it falls within our standard non-refundable period.

Documentation may be requested to verify such circumstances.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Thank you for choosing Fluid Junction. We value your business and are committed to providing exceptional service.